Capital Storage- West York

Customer service was very good and very happy with the outcome.Very clean facility

. . . of future concerns. My initial impression of the facility is positive, as well as the staff that assisted me, and expect that my (hopefully) long-term rental with Capital will be a positive experience, however, when encountering some "communication misunderstandings"*, the staff I originally dealt with seemed at least interested enough to provide legitimate customer service, whereas the individual at an affiliated facility (from which I had to get the "free" truck), dealt with me as if I was nothing more than a nuisance and an interruption of his day. *During my initial visit to the West York facility, as well as subsequent phone calls, I had inquired about whether a truck was available for "no charge" for my move into the unit I was considering to rent (as was my understanding from previous visits to Capital facilities in the past); the simple response was "yes"; only when I had already committed to renting the unit (signed paperwork and all!!) was I then told that, yes, there is no charge for the daily rental of the truck, however, there is a mileage charge of $.75/mile, with only the first 20 miles being "no charge". When hearing this, I expressed my frustration and constructive criticism that the individuals that I had initially spoken to should have informed me of this when I had first asked about the availability of a "free" truck; I had recommended that the person should have responded "Yes. . . with limitations". O.k. . . . no biggie . . . a simple misunderstanding, which the person I was dealing with seemed sincerely apologetic about and did what she could to resolve my concerns. As to the other individual I dealt with over the weekend . . . I will be happy to provide further details regarding the, in my opinion, rudeness with which I was dealt with if/when appropriate parties choose to contact me to follow up (as I'm not a cyber mud-slinger!)

I would tell other people to go there for their storage or moving needs

Super friendly, helpful staff. Easy move in. Very clean facility. Convenient location. Very happy with my choice

Pleasantly surprised. Got what I asked for on short notice. Got what I needed to get my moving done.

When I arrived at the time to sign my paperwork, the customer service rep was working with another customer. I waited nearly an hour while he waited on her. Even though I placed all my information on line while securing the unit, all my information wss not in the computer and I had to wait another hour for him to enter it..He was friendly, but I really lost a lot of time when I could have been home packing.

Awesome place and clean