Prime Storage- Asheville

My storage unit was great and very secure. Barbara and her team could not have been more helpful or easier to work with through the duration I rented a unit with them. They went above and beyond to help me out in a unique situation and I truly appreciate how accommodating they were. Thanks so much!

The place is clean the manager is friendly helpful and knowledgeable. Never meets a stranger

Barbara is wonderful!
Helpful, knowledgeable with a great attitude!

I reserved a unit online with a promotion stating the first month would be free. When I got there to pick up the key I was told someone deleted my reservation. When I tried to show the reservation still active on my phone I was told it didn't matter... so good unit poor customer service.

Super efficient and lovely staff.

Barbara, the manager here at our AshevilleUnit, was terrific! Very personable, knowledgeable, and a good listener.

Super clean, very new, and very organized. I was very happy with my experience here, and will definitely plan on coming back in the near future. Everyone I dealt with in the office was always very nice and helpful!

Very clean.

Jon is knowledgeable, helpful and professional. He gets 5 stars. The only reason I didn’t give Prime Storage an overall 5 star rating was due to an ongoing lighting issue which isn’t too bad on the first floor but upper floors are way too dark.

John, the manager of the Asheville facility, has been a pleasure to work with. He is always eager to honor your requests and goes that extra mile to ensure his customers are satisfied. I have already told several of my friends as well as a number of realtors about the great facility on Bleachery Blvd.

It is secure and clean. Charge way to much.

Excellent! Very professional team and meticulously clean facility.

Clean and reliable

The whole process was organized, and easy. John was a great help, and very friendly. Nice experience overall.

The facility is great - clean, well organized, easy to get to. The set up was quite easy initially. I am giving 3 stars due to the infuriating experience of specifically getting a unit ready to go on a Friday because the ONLY day I had to move into the place was Sunday and the code provided didn't work!!!! And there is no one to help you on Sunday. I would suggest that you make sure your code works with the person at the keypad with you before you try to get in after hours or on a Sunday. Otherwise, I do recommend this storage facility.

We couldn’t have been more happy! John far exceeded our expectations and met our needs with great efficiency. He was so helpful and kind. We absolutely recommend using Prime Storage!

UPDATE: Al assisted me with everything/made everything right and has restored my faith in the company. The right people are working there now. Changing my 1 star review to 5. THANK YOU, AL!!!

RUN do not walk away from this company! Before Prime took over everything ran smoothly. I no longer receive emails or bills in the mail and make a point of driving here every month to pay my bill due to the unorganized and inconsistent service I have received. The final straw was pulling up to pay today and the office is closed. A note on the door told me to call a number for assistance and the person who answered said he couldn’t take payment over the phone without charging me a processing fee for it. Over it.

Always clean and safe

A very secure place. Easy access to your storage area

Love the crew and the new changes! Prime guaranteed my rate for an entire year and I got 15% off my packing supplies. I look forward to moving my items in this coming weekend!