Prime Storage - South Boston Old Colony Avenue

Needed to quickly find a storage unit for my new sales representative in South Boston. Went to Prime Storage and Leslie Perez was absolutely fantastic. Showed us multiple units, answered all of the questions I had, and made it simple and easy to get setup. Having dealt with many different storage unit companies over the years for work I would say that this was one of the easiest/best experiences I have had when securing a unit. Highly recommend this location for your storage needs!

I’ve never come across someone with such outstanding Customer Service thank you Liz for Your great customer service .

Absolutely love Liz , she is so patient ♥️ Best employee I’ve come across .

Love the attention to detail that the general manager had. And how she was able to help make the best choice for me. She is great employee that knows how to really help her tenants.

The facility was very clean. Leslie was very helpful. Will be recommending to my family and friends.

Easily accessible place & friendly staff!

Leslie was wonderful and so helpful. Would recommend solely based on our experience with her as an employee.

I couldn't figure out how to do the paperwork online. Leslie tried helping me over the phone but I'm not to savvy with a computers at my age. I came into the office and Leslie made the whole process so much more easier. She even helped me change my unit so it coukd be easier to get to. She has the best personality and customer service I've seen in a very long time. I look forward on storing my things here knowing Leslie is managing this place right.

Prime storage is a very clean and accessible facility. It's right off the highway and it's between two train stations. I would recommend anyone in the South Boston, Dorchester, South End and Downtown Boston area to rent at this facility.The general manager Leslie at this location is very professional and she's there to help you all the way.

Great customer service!!

Helped a friend move in here. Friendly staff and accomodating

I had a great experience helping a friend move! The customer service was fantastic!

Prime storage is a very clean and accessible facility. It's right off the hallway and it's between two train stations. I would recommend anyone in the South Boston, Dorchester, South End and Downtown Boston area to rent at this facility.The general manager Leslie at the storage facility is very professional and she's there to help you all the way.

Leslie is the best! She is always helpful and the facility is easily accessible. De lo mio!

This is hands down the best storage facility in the city. Leslie truly takes the time to explain to you the process of renting a unit and the steps that need to be taken. She was very kind and respectful the entire time. I will definitely continue to recommend Prime Storage to my friends and family.

I leave close to the facility so decided to go in to buy some boxes and moving supplies. Leslie the general manager helped me when I went in. She was so helpful and very nice to me I will let my family and friends know about this storage facility. If I ever need storage I will be back to this facility.

The facility is well maintained and the customer service is great, and location is just perfect. I will definitely tell my friends and family about my experience at this location.

Leslie from prime storage is what every employee should strive for! From answering any questions at an expedited fashion, to extending herself to make sure your experience is satisfactory, she does it all. If you're on the fence as to whether you should use prime or not, go in and see Leslie and then make your decision.

Very nice clean facility the staff is awesome and have very good customer service. The manager is always very helpful with whatever she could help with. I will recommend this facility to any family member or friend.

I just got off the phone with Leslie who was soooo much help to us. Our dates of need for storage shifted overnight from when we booked, and she not only helped me to cancel my first booking free of charge, but she also reached out to her GM for me for clarification on some of the promotions for a re-booking. She reached back out to me on her own to relay that info, and we wound up re-booking for our correct dates during that phone call. This was truly a great customer service experience, and I'm excited to move in to this location for our storage needs knowing that their staff is so willing and able to be helpful.

One of the more reasonably priced storage units in the city. The facilities are clean and easily accessible. What really has stood out to me is the responsiveness and kindness of that staff. On multiple occasions they have gone out of their way to make sure I had a great experience.

The pandemic made moving out of Boston - CRAZY, but the folks at Prime were so helpful getting us set up with no notice and when we came back today without our lock combination, Leslie was SO helpful! Nice, clean and very good staff working here!

Very convenient location for me. Great storage space & Liz always is very kind and accommodating every time I go in.

Dina was great, and very helpful. Recommend

Leslie could not have been more helpful or cordial throughout the entire process. True professional and wonderful to work with. Would highly recommend prime storage and in particular, Leslie! Thank you, Leslie!

Leslie, at the front desk was an amazing help! I rented a lot of units for work and Leslie guided me through all of it, was flexible, fast and organized!

Leslie was a HUGE help at Prime Storage in Southie. She was there to aid myself and my roommate in finding the perfect unit for us in the quickest and easiest way! Storage unit overall was affordable compared to other units around Boston with great amenities. I cant recommend enough.

Can't say enough great things about this place. I accidentally reserved (and paid for) a unit at the wrong location. On the day I went to move they were able to reserve me a new unit and refund my previously paid unit. The whole process actually took like 35 min and required multiple phone calls plus an email. Cannot say enough about how helpful they were. The unit itself is great. There are carts available to help you move multiple boxes. They have a mattress cart as well. You can buy the usual stuff at the location (furniture pads, mattress covers, tape, boxes, locks, etc).

They are also doing a good job with social distancing and other precautions. One person is allowed into the small office at a time while others form a line outside. There is a mirrored computer monitor facing the customer to help sign documents and view the lease.

I have been doing business with prime storage for 4 months now and I must say since day 1 customer service has been great. I definitely recommend prime store. They are huge and have reasonable prices.

Great experience. People that work managers super nice!

Had a great experience moving my items in. Leslie was awesome and super friendly. Will recommend to others.

Peter was very helpful. Made the process easy and quick. Appreciate his professionalism. Facility is clean and easy to access.

Nice place. Friendly and knowledgeable manager.

Clean, friendly, convenient, and good value Highly recommend.

Very nice place, clean friendly and great location with easy access

Very friendly great place convenient and clean.