Prime Storage - South Boston Old Colony Avenue

The facility is well maintained and the customer service is great, and location is just perfect. I will definitely tell my friends and family about my experience at this location.

Leslie from prime storage is what every employee should strive for! From answering any questions at an expedited fashion, to extending herself to make sure your experience is satisfactory, she does it all. If you're on the fence as to whether you should use prime or not, go in and see Leslie and then make your decision.

Very nice clean facility the staff is awesome and have very good customer service. The manager is always very helpful with whatever she could help with. I will recommend this facility to any family member or friend.

I just got off the phone with Leslie who was soooo much help to us. Our dates of need for storage shifted overnight from when we booked, and she not only helped me to cancel my first booking free of charge, but she also reached out to her GM for me for clarification on some of the promotions for a re-booking. She reached back out to me on her own to relay that info, and we wound up re-booking for our correct dates during that phone call. This was truly a great customer service experience, and I'm excited to move in to this location for our storage needs knowing that their staff is so willing and able to be helpful.

One of the more reasonably priced storage units in the city. The facilities are clean and easily accessible. What really has stood out to me is the responsiveness and kindness of that staff. On multiple occasions they have gone out of their way to make sure I had a great experience.

The pandemic made moving out of Boston - CRAZY, but the folks at Prime were so helpful getting us set up with no notice and when we came back today without our lock combination, Leslie was SO helpful! Nice, clean and very good staff working here!

Very convenient location for me. Great storage space & Liz always is very kind and accommodating every time I go in.

Dina was great, and very helpful. Recommend

Leslie could not have been more helpful or cordial throughout the entire process. True professional and wonderful to work with. Would highly recommend prime storage and in particular, Leslie! Thank you, Leslie!

Leslie, at the front desk was an amazing help! I rented a lot of units for work and Leslie guided me through all of it, was flexible, fast and organized!

Leslie was a HUGE help at Prime Storage in Southie. She was there to aid myself and my roommate in finding the perfect unit for us in the quickest and easiest way! Storage unit overall was affordable compared to other units around Boston with great amenities. I cant recommend enough.

Can't say enough great things about this place. I accidentally reserved (and paid for) a unit at the wrong location. On the day I went to move they were able to reserve me a new unit and refund my previously paid unit. The whole process actually took like 35 min and required multiple phone calls plus an email. Cannot say enough about how helpful they were. The unit itself is great. There are carts available to help you move multiple boxes. They have a mattress cart as well. You can buy the usual stuff at the location (furniture pads, mattress covers, tape, boxes, locks, etc).

They are also doing a good job with social distancing and other precautions. One person is allowed into the small office at a time while others form a line outside. There is a mirrored computer monitor facing the customer to help sign documents and view the lease.

I have been doing business with prime storage for 4 months now and I must say since day 1 customer service has been great. I definitely recommend prime store. They are huge and have reasonable prices.

Great experience. People that work managers super nice!

Had a great experience moving my items in. Leslie was awesome and super friendly. Will recommend to others.

Peter was very helpful. Made the process easy and quick. Appreciate his professionalism. Facility is clean and easy to access.

Nice place. Friendly and knowledgeable manager.

Clean, friendly, convenient, and good value Highly recommend.

Very nice place, clean friendly and great location with easy access

Very friendly great place convenient and clean.

Great location. Clean inviting environment.

Fast, Easy and convenient. Clean as well. Friendly knowledgeable staff.

great place clean friendly all around good tina is awesome fun color on the building

Friendly convenient clean

Very clean and the staff is friendly. It is a bummer that there is no 24 hour access, or limited access. The rates are reasonable.

I have been a customer here for awhile and I must say that the new Manager Tina is doing a great job. The facility is actually clean and open when when it says it is. I was really concerned for a bit as this place was turning into a pig sty but it has been cleaned up nicely and Tina always has a smile on her face when you go in the office!

Best storage in South Boston

i was looking for storage in the south boston area and came a cross prime which i liked very much and the girl i talked to was very friendly and helpful i believe her name was tina the young lady showed me a few different units which i will probably decide what way i am going toward a storage unit you have a wonderful worker in that young lady

friendly staff clean facility easy access.

Great place easy access every time I come in Tina the manager has a smile on her face and always answers my questions and helpful to me. The prices are reasonable, the place is clean and the office smells good too. I recommend it if your looking for storage.

Very clean and friendly staff

Conveniently located and easy transaction.

Super convenient and suits the need. The only issue I've had (like others have said) is that you can't rely on the posted hours. Recommend calling first anytime you want to access your unit at edge hours (eg beginning or end of day), or on the weekend