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CUSTOMER REVIEWS

10990 Customer Reviews

Our goal is to provide you with the best service. If you have enjoyed working with us please let us know. And if there is anything we can do to make your experience better we would be pleased to receive that feedback as well.

Today
NY31: Prime Storage- Farmingdale
"Very helpful front desk.Easy access."
~Theresa Figueroa
Yesterday
MA08: Prime Storage- Dracut Commercial
"5 stars"
~Alejandro Jimemez
Yesterday
MA10: Prime Storage - Malden
"Worked directly with Tina. Very thorough and provided great customer service."
~Raymond Howard
Yesterday
GA02: Prime Storage - Marietta Shallowford Rd
"5 stars"
~K B
Yesterday
MA03: USA Safe Storage
"The location of Extra Space Storage location at 594 Turnpike St. in S. Easton, MA is very conveniently accessed from a near-by high way exit, so no problem getting big moving trucks in and out of the facility. The staff at this location were extremely helpful in setting up the reservation, and they made sure I had everything I needed, and that I understood everything about the rental process. The facility was sparkling clean including the roads between the storage bays, the front and back of the property, and both the insides and outsides of the units. They support the electronic gate access, so accessing the facility was very convenient. Even though the rental was for only a few months, when move-out day did come, the staff helpfully ensured that the account was closed, and that I had not forgotten anything as I left for the last time. This is a very popular location, so make sure you hurry up and grab an available unit when there is one! Don't wait; do it now!"
~shipwrek
Yesterday
NY24: Prime Storage - Holtsville (Waverly)
"I rent from prime in Holtsville currently and I love the staff and the area and never have felt like they didn’t want to help us out. My only issue is that every time I call the office no one answers.....EVER..... and I always get transferred to a customer support line and they tell me that there sending an email to the office and the will call me back tm.... it’s been 5 days no one has called me back. I understand life gets hectic at work but it seems like who ever is in the office isn’t doing there job and that’s frustrating whenI’m trying to call to get information and no one answers. Another thing is the lights above the units which are supposed to provide us light at night. Never work how do I go from paying 404 on a unit to paying 477 because of security and maintenance fees you obviously don’t maintain the property because the lights never work in there obviously isn’t any security because the gate is left open every single day at night and during the day. Can someone just please answer my question as to why it’s so expensive because of “ security and maintenance fees“ because I’ve been there for almost a year now and I don’t see any maintenance being done nor is the security any better from where we started. But besides all that staff is very friendly and helpful in person not on the phone."
~willy rodriguez
Yesterday
ME03: Prime Storage - Berwick
"everything went well , even though it was Stephanie's first day she was easy to deal with,and called me immediately when she realized she did not give the keypad code"
~Christopher A.
Yesterday
AZ03: Prime Storage- Phoenix East Indian School Rd
"Pamela is the best, very professional with great attitude and awesome customer service, I definitely recommend renting a storage unit from Pamela"
~Mark M.
Yesterday
NC03: Prime Storage - Bolivia
"The ladies at the supply road especially Ms. Sherri did everything to help us attain another unit inside where our current unit is located"
~Paula R.
Yesterday
NJ15: Prime Storage - Phillipsburg
"Good"
~Jeffrey T.